Delivery
Thank you for choosing THE NAVIADA. As a new small business, we are committed to providing the best possible experience for our valued customers. Please take a moment to familiarise yourself with our delivery policy.
Shipping Locations: Currently, we offer shipping services exclusively within Australia. We apologise for any inconvenience caused to our international customers and hope to expand our shipping options in the future.
Shipping Methods: We partner with reliable shipping carriers to ensure the safe and timely delivery of your hand and nail products. The specific carrier used for your order will depend on various factors such as package size, weight, and destination.
Processing Time: Once you place an order with us, please allow 1-2 business days for order processing. We strive to fulfill and ship orders promptly to minimise any delays.
Delivery Time: The delivery time will vary based on your location within Australia. While we make every effort to provide accurate estimates, please note that unexpected circumstances such as weather conditions or logistical challenges may occasionally cause slight delays. Generally, you can expect your package to arrive within 3-7 business days after it has been shipped.
Packaging and Sustainability: As part of our commitment to sustainability, we may use recycled packaging whenever possible. We believe in minimising our environmental impact and aim to ensure that our packaging is both protective and eco-friendly.
Tracking Information: Once your order has been shipped, we will provide you with a tracking number. You can use this number to track the progress of your delivery online. Please note that tracking information may take a short while to become available after your order has been dispatched.
Customer Support: We understand that questions or concerns may arise regarding your delivery. Our dedicated customer support team is here to assist you. Should you have any inquiries, please reach out to us through our contact page, and we will respond to you as soon as possible.
As a small business, we appreciate your understanding and patience. We are continually striving to improve our services to provide you with the best experience possible. Thank you for supporting THE NAVIADA, and we look forward to serving you with top-quality hand and nail products that promote inclusivity and self-care.