Returns

We at THE NAVIADA value your satisfaction and want you to have the best experience with our products. We understand that sometimes returns are necessary, and we have established the following policy to ensure a smooth and fair process.

 

Eligibility for Returns: We accept returns for eligible products within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that temper seals on products must not be broken for non-faulty returns may not be eligible for return.

Initiation of Return: To initiate a return, please contact our customer support team through our contact page or by reaching out to our designated email address. Provide us with your order details, including the order number and the reason for the return. Our team will guide you through the return process.

Return or Exchange Shipping: As a small business, we kindly request that customers cover the return and/or exchange shipping costs. Please ensure that the package is securely packed to avoid any damage during transit. We recommend using a trackable shipping service to guarantee the safe return of the item.

Refund or Exchange: Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method. In the case of an exchange, we will provide you with the necessary instructions to proceed.

Processing Time: Please allow us 5-7 business days to process your return once it has been received. We will make every effort to expedite the process and keep you informed of any updates.

Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. This includes opened or used personal care products. Please review the product description or contact us prior to purchase if you have any questions regarding the return eligibility of a specific item.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately. Expect to provide proof of damaged or incorrect item. We will work with you to resolve the issue promptly and ensure that you receive the correct product in a timely manner.

We appreciate your understanding and cooperation with our returns policy. By adhering to these guidelines, we can ensure a fair and efficient process for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to assist you and provide the best possible solution to any concerns you may have.